Commit to change. Articulate a burning platform for change.
Measure and analyse the process. Investigate the current process and customer requirements and measure outcomes and work standards.
Streamline the work. Improve the flow of the process to deliver value efficiently.
Make the work and data visible. Make the new work processes, collaborative norms, and control measures visually obvious in the work place.
Organise the team. Reorganise and right-size the team for the work.
Set the goal. Assess team performance and establish team goals.
Lead the transition. Make a rational plan, and develop the skills, tools, systems, and knowledge to move the team to the envisioned future state.
Sustain engaged team performance.Demonstrate performance over time!
Building Engaged Team Performance: Align your process and people to achieve game-changing business results. Dodd Starbird, Roland Cavanagh 9780071742269 R365.00