1 

Useful Publications

Working Relationships Using Emotional Intelligence to Enhance Your Effectiveness with Others Bob Wall R275.00

While being smart and good at what you do is essential to success in business, the research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and who fails at work.

With a unique mix of commonsense advice, fresh insights, and real-life examples and stories this revised and expanded edition of Working Relationships gets to the very hart of what makes emotional intelligence (EQ) such a powerful tool for workplace success. The book includes

• Key communication strategies to expand your sphere of organizational influence and build a network of professional relationships that can be leveraged to get the work done.
• Specific guidance on seeking feedback from coworkers, direct reports, and bosses, including examples of what to say, how to behave, and when to move from dialogue to action.
• More than thirty focused exercises, including seven new exercises on EQ, plus numerous case studies and tools for dealing with challenging situations or jump-starting difficult conversations.

Co-Active Coaching New Skills for Coaching People Toward Success in Work and Life Laura Whitworth, Karen Kimsey-House, Henry Kimsey-House, Phillip Sandahl R520.00

Laura Whitworth and her coauthors – pioneers who have been at the forefront of the coaching profession for more than a decade – build on the power of their original Co-Active Coaching model to update this classic work and reflect today’s realities. This new edition includes

• Dozens of sample coaching conversations and a wide-ranging set of fresh coaching examples drawn from the authors’ firsthand experience with thousands of international trainees and clients.
• The power-packed Coach’s Toolkit now offering more than 35 exercises, questionnaires, checklists, and reproducible forms.
• Updated terminology
• A CD containing real-life audio coaching sessions and printable forms from the Toolkit.

Now you can learn this transformative communication process that co-workers and teammates, direct reports and managers, teachers and students use to build strong, collaborative relationships.

Engaging the Hearts and Minds of all your Employees How to Ignite Passionate Performance for Better Business Results Lee J. Colan R325.00

Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the “how to” for inspiring your team so they deliver unparalleled value to your customers.

Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of “Passionate Performance.”

With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:

• Identify ways to eliminate barriers to achievement
• Define boundaries within which employees have the autonomy to do their jobs
• Create a compelling purpose for your team
• Focus resources and time to best support your purpose
• Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
• Create team rituals that help build intimacy

Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition…one employee at a time.

1