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Useful Publications

The Trainer's Balanced Scorecard: A Complete Resource for Linking Learning to Organizational Strategy By Ajay M. Pangarkar and Teresa Kirkwood R730.00

The Balanced Scorecard is increasingly the strategic business tool of choice for many organizations. One of the four components of the Balanced Scorecard, learning and growth, is largely misunderstood, underutilized, and ineffectively applied.

The Balanced Scorecard far exceeds the typical measurements, evaluation, and ROI methods. This dynamic method offer guidelines and tools that show trainers how to measure key value indicators, link the scorecard to overall organizational strategy, and effectively communicate learning results to management.

Written by Ajay M. Pangarkar and Teresa Kirkwood, two leading experts in the field, and endorsed by Dr. David Norton, founder of the Balanced Scorecard, this book offers a comprehensive guide for effectively measuring the things that really matter, to be more strategically aligned with organizational objectives, and shows how to appropriately convey learning results to management in a common language. The Trainer’s Balanced Scorecard includes a powerful collection of ready – to - use or customizable tools, forms, worksheets, templates, sample scorecards, training exercises, assessments, and job aids, available to download from the accompanying website.

In addition, the book is filled with real – world illustrative case studies on how many organizations (Arcelor Mittal Dofasco, Infosys, TD Bank, BCE, United Way, Canadian Physiotherapy Assoc., and the Society of Management Accountants of Canada) integrated learning strategy into their corporate balanced scorecard.

Building Expertise: Cognitive Methods for Training and Performance Improvement, 3rd Edition By Ruth Colvin Clark R590.00

This third edition of the classic resource, Building Expertise draws on the most recent evidence on how to build innovative forms of expertise and translates that evidence into guidelines for instructional designers, course developers and facilitators, technical communicators, and other human performance professionals. Ruth Colvin Clark summarizes psychological theories concerning ways instructional methods support human learning processes. Filled with updated research and new illustrative examples, this new edition offers trainers evidence-based guidelines to help them accelerate genuine expertise within their organizations.
This new edition includes:

• Eight instructional principles that can accelerate expertise
• Four instructional architectures to serve as design templates
• The most current research on how  to develop learning that is both motivational and instructionally sound
• Completely updated review of relevant research from cognitive and instructional design fields
• Practical guidelines for problem - centered instruction, motivation, and transfer
• Information on how to exploit the features of new technology in ways that support human learning processes

Promoting Integrated and Transformative Assessment : A Deeper Focus on Student Learning By Catherine M. Wehlburg R589.00

Assessment plays a key role in institutions of higher education. However, many colleges and universities simply add their assessment plans onto other teaching, learning, service, and research activities in order to prepare for an impending accreditation visit. In this important resource, Catherine M. Wehlburg outlines an integrated and ongoing system for assessment that both prepares for an accreditation visit and truly enhances student learning. This innovative approach can be adapted for use in a wide variety of situations to transform a department or an entire institution.

To order contact Rachel Ngake on 011 880 8540 or rachel@knowres.co.za

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