Confidence in facilitating learning 
If you are a facilitator of learning, the following points could help give you more confidence in facilitating learning sessions. In this fresh and engaging introduction to the concept of a “Learning Organisation”, the author gives readers new perspectives on this elusive concept. He explores the learning process within a uniquely South African context. Through the learning process, we learn to review our assumptions about how the organisation functions, and to look for ways to improve the organisation by improving work processes and enhancing services.